Frequently Asked Questions
Everything you need to know about shopping with Furniture Direct Online.
What are your shipping and delivery options?
We offer standard curbside delivery and premium White Glove delivery services. Shipping timelines vary by location, but most in-stock items arrive within 7-14 business days.
Do you offer a warranty on your furniture?
Yes, all our furniture comes with a standard 1-year manufacturer’s warranty covering structural defects. Extended protection plans are also available for purchase at checkout.
What is your return policy?
If you are not satisfied with your purchase, you can return items within 30 days of delivery. Please ensure items are in their original packaging; a restocking fee may apply.
Can I request fabric or wood finish samples?
Absolutely. We provide free swatches for most of our upholstered collections and wood finish samples to help you ensure the perfect match for your home decor.
Do you offer assembly services?
Many of our items require some assembly. If you select our White Glove delivery service, our professional team will handle the full assembly and remove all packaging materials for you.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through our partners to help you pay for your furniture over time.